Account & data deletion

1. Overview

This page explains how to delete your Nsawabode account and how to request deletion of your personal data. You can delete your account yourself in the app, or contact us to request a full deletion of the personal data we hold about you.

2. Delete your account in the app

To delete your account from the Nsawabode app:

• Open the app and go to your Account or Profile screen.

• Select “Delete account”.

• Confirm when prompted.

What happens next: your sign-in is disabled immediately and your active sessions end. Because a family owns and controls its funeral records, contribution records and receipts for events you organised are retained as the family's records unless you also request their deletion (see below).

3. Restoring access

For a limited recovery period after deletion, access can be restored if it was deleted by mistake. After that period, the account is removed.

4. Request full deletion of your personal data

To request erasure of the personal data we hold about you, email info@nsawabode.com from your registered email or phone number, with the subject “Data deletion”. We may ask you to verify your identity.

What we delete

• Your account profile (name, phone number, email) and your sign-in sessions.

• Security and audit entries that personally identify you, except where we must keep them by law.

What may be retained

• Contribution records and receipts that belong to a family as the controller of a funeral event, unless the family also requests their deletion.

• Limited data we are required to keep by law, and anonymised or aggregated data that no longer identifies you.

We aim to complete verified deletion requests within 30 days and will confirm by email when done.

5. Deleting donor or event data

Donor and event records belong to the family or organizer, who is the data controller. If you are a donor and want your details or a tribute corrected or removed, please contact the family or organizer, or contact us and we will forward the request. On a controller's verified instruction, we will delete or correct the relevant records.

6. SMS opt-out

Donors can stop receiving event messages at any time by contacting the family, or by contacting us at info@nsawabode.com. Once opted out, a donor is no longer sent messages for that event.

7. Contact

For any deletion request or question, contact Nsawabode at info@nsawabode.com or +233 548 157 455.